Clients (you) who purchased the 10 Hour Support will be entitled to 10 hours of work time provided by Indra Design Ltd. If you have any work request, please get in touch with Indra Design Ltd to book the work. Normally you will be given an estimate time of completion (depending on the amount and complexity of work) straight away.
An online project management system called podio.com is used to track how much work and time has been used up within the current 10 hour block. You will receive a login details to www.podio.com so that you will be able to access timesheets for any work committed.
A timesheet will be created in podio.com everytime a work has been done for you. Detailed work description, time spent, time left details etc can be found on podio.com under Timesheets. To view the management system, please go to www.podio.com.
If travel is needed (e.g. to your office), the travel time will be included in the timesheet and regarded as the support time (you will be notified about this first).