FAQ

General

Q: I had forgotten my password, what do I do?
We do not store your passwords, so we can’t tell what it is either. The best thing to do is to use the password reminder option. Normally there will be a password assistance link where ever you need to login.

Q: My website/email/computer/internet is not working, what do I do?
A: Please write an email to indra@indra-design.co.uk. In your email explain as much detail as possible why you think your website is not working. More importantly, include any error message which you see on the website. If you are trying to go to a page, then please provide the URL (website address) of that page which you are trying to go to. Additionally, you can include the step by step of what you did, so that we can replicate the error. Without these information it would be difficult for us to find what is wrong with the site.

Emails

Q: My email has been bounced back to me, what do I do?
First of all, check the email address is correct, most of time you will find that there might be a spelling mistake, or simply the email does not exist anymore.
Secondly, in the bounced email, it will tell you why your email has been bounced back to you. Try and see if the error message makes sense to you.
Sometimes, your email would be rejected by the recipient’s email server. If this is the case, then you will have to find out why the recipient’s email server had done this.
Occasionally, the recipient’s email server thinks that your email server is up to something no good. Your email server is shared with a lot of other people, and if other people are up to no good and they are using the same server as yours, then your server might be in some black list. If this was the case, then there is nothing much we can do apart from wait until the server is not in the black list. This is the downside of using a shared server solution, where other people’s actions might affect you.

WordPress

Q: How do I login to the admin panel?
Go to xxxxxxxxxxxxx/wp-admin where xxxxxxxxxxxxx is your website address. If your website address is mysite.com then to login go to mysite.com/wp-admin

Prestashop

Q: How do I login to the admin panel?
Due to security, your admin panel address differs to other people, so please contact indra@indra-design.co.uk and mention that you need the login address to your shop.

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